These past few years, the internet has been a significant driving force for many businesses. This is especially true for those that have integrated live chat software into their company websites. Aside from providing convenient and real-time solutions for troubled customers, live chat has also increased conversion rates and sales.
If you are thinking of using live chat as a medium for customer service, then you can rely on Apex Chat to give you what your business needs. While there are other available software out there, Apex Chat is one of the most trusted live chat solutions not only because of its convenient set-up but its customizable features as well.
Why Go for Live Chat?
One of the ways to improve your presence on the World Wide Web is through online advertising, but this can be expensive and the inbound traffic from ads does not always guarantee a successful transaction. Although your target market is just out there waiting to be found, you should already have a plan on how to convert your website visitors into contacts and eventually into loyal customers.
When customers go through a website’s online catalog, they may have questions that need immediate answers. Live chat is a convenient way for them to get in touch with the company, and it also increases a customer’s engagement during the shopping phase. This is what Apex Chat aims to help you with. Its goal is to improve the conversion rates from your advertising clicks by providing visitors with proper guides into the company’s products, services, and buying process.
On the average, Apex Chat’s clients have reported a 25 to 30% increase in leads and sales upon adding live chat software to their company website.
• Web-based Agent Dashboard
Apex Chat’s agent dashboard is developed for highly efficient chat processing. This live chat software is web-based to make it easier to process chats no matter where you are. You no longer need to install or download software to access chat transcripts.
• Cloud-based SaaS Platform
All you need to do is to insert a script into your website to get the live chat software running.
• Multiple Chat Agents
Chats for your company can be managed and monitored by multiple chat agents at a time.
• Conversion and Traffic Reports
Businesses have access to data about their website visitors, chats, and leads. Reports can be extracted from this information and as a result, it gives more room for improvement.
• Custom Branding
Apex Chat gives you the freedom to put your company logo, contact information, and photos on your chat windows.
• Customizable Chat Window
You can also change the look and feel of chat windows according to your business’ image. It’s up to you if you wish to place marketing messages and other links here and there.
Apex Chat is very convenient to set up. You first have to select the plan that is the most appropriate for your business needs. Once a plan has been selected, the Apex Chat team will analyze your website and consult with you so that custom responses and chat widgets can be created for your website. Afterwards, a code snippet will be provided and all you simply add them to your web pages. When the set-up is completed, Apex will be able to monitor your website and send you leads in real-time through e-mail, text messages, or phone.
Many businesses have now put up websites these days. Some of Apex Chat’s clients are dental clinics, auto dealerships, realtors, gold coin sellers, travel agencies, movers, and plastic surgeons.
Indeed, businesses can experience a lot of benefits from installing live chat software. If you are interested in integrating live chat into your website, Apex Chat is a great option for small and big businesses alike.